Logistics Representative - Offres d'emploi au Canada - jobs-ca.com

Description

Position Overview:

We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:

Opportunity identification

Customer Experience/L2R

Team Player

This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.

Role for Logistics Representative

Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required

Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required

Generate various system reports

Provide support on tasks related to: step by step process documentation, back up support, special requests, etc.

Performs other functions as assigned

Qualifications

Required Knowledge

Strong understanding of the wireless business and/or operations

Customer Service experience required 3+ years

Experience in a Call Centre environment

SAP experience asset

Knowledge of Microsoft Office Suites

Ability to embrace and adapt to change in a continuous learning environment

Excellent verbal and written communication skills

Ability to Multi-task, work in fast-paced and demanding environment

Skills & Abilities

Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie: DOMO, tableau)

Proactive mindset to identify process improvement opportunities

Bilingualism (French/English) asset

Systematic approach to solving problems

Hyper-focused on delivering great customer experiences aligned to our outcomes

Adept at working in a highly-collaborative lean, agile environment

Well-versed in the interplay between business, technical and customer needs

Highly detail oriented, organized, and have exceptional analytical skills

Ability to work independently

Detail oriented, yet able to stand back and appreciate the big picture

Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders

Able to deal with ambiguity and complex issues and concepts