User support Technician - Jobs and employment opportunities in Canada - jobs-ca.com

Job Details

Company: Quantum Xpress Ltd. / Quantum Xpress

Business information: Established in 1996, Quantum has been an active community partner since it was conceived and was awarded business of the year by our Temiskaming Shores & Area Chamber of Commerce in recognition of our efforts demonstrating a passion for excellence and promoting the advancement of responsible business leadership. We employ nine full time customer service oriented professional, providing services such as I.T. technical support, software programming, repairs, cabling, systems implementation, network troubleshooting and much more.

Business Address: 32 Armstrong St. New Liskeard, ON, P0J 1P0.

Work Location: Same as above and various locations across the Northeast region, depending on the client’s sites.

Type of Employment: Full-time - Permanent

Estimated Start Date: As soon as possible

Job Description:

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide customer service

Manage incidents

Drive to and from clients’ locations.