Coordinator, Visual Merchandising - Signs - Jobs and employment opportunities in Canada - jobs-ca.com

The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.
KEY PERFORMANCE METRICS
Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy
Accuracy and maintenance of store profile information used for signage distribution and execution
Timely resolution of signage-related support requests and inquiries
Positive feedback and strong partnerships with internal and external stakeholders
Continuous improvement of signage processes, tools, and communication

KEY ACCOUNTABILITIES
Signage Strategy & Execution
Partner with Visual Merchandising Teams to:
Act as the primary point of contact and subject matter expert for signage programs and processes
Develop, audit, and manage signage matrices for seasonal campaigns and initiatives
Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
Create and distribute clear, actionable communications to support seasonal signage execution in stores
Develop training resources and educate partners on signage standards, tools, and processes
Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required

Partner with Creative Studio to:
Lead signage briefing and copy request processes, ensuring clear and complete project requirements
Collaborate on creative reviews to ensure signage supports merchandising and business objectives
Maintain the accuracy of signage matrices throughout project lifecycles
Review final artwork files to ensure quality, accuracy, and production readiness
Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives

Partner with Signage Vendors to:
Coordinate signage programming and production requirements
Manage invoice processing and budget tracking with accuracy and timeliness
Resolve production, delivery, and quality-related issues
Collect and communicate signage shipment and tracking information to stores and stakeholders

Process Improvement & Operational Excellence
Maintain and continuously improve signage tools, portals, and documentation
Manage signage-related support tickets and inquiries
Maintain accurate store profile information to support operational efficiency
Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network
Leverage technology and innovative solutions to improve signage workflows and communication

People
Build strong partnerships across teams to deliver solutions efficiently and effectively
Share knowledge, best practices, and expertise with colleagues and stakeholders
Foster collaboration by encouraging diverse perspectives and open communication
Influence without direct authority and build alignment across cross-functional teams
Support a culture of continuous learning, innovation, and accountability

Cultural
Model Indigo's values and contribute positively to team culture
Embrace diversity of thought and foster an inclusive environment
Demonstrate curiosity, adaptability, and a growth mindset
Actively support organizational change and continuous improvement initiatives

SCOPE
Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs
Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs
KEY RELATIONSHIPS
Internal:
Visual Managers and Field Visual Team
Creative Studio
Consumer Experience
Marketing and Digital Commerce
Merchandising Teams
Store Operations

External:
Signage vendors and production partners
Suppliers and service providers

Work Experience / Education / Certifications
College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred
2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related field
Retail experience, particularly within Indigo, is considered an asset

Competencies / Skills / Attributes
Strong written, verbal, and interpersonal communication skills
Demonstrated project coordination and organizational skills with the ability to manage multiple priorities
High attention to detail and commitment to accuracy
Strong problem-solving and critical-thinking abilities
Proficiency in Microsoft Office applications, particularly Excel
Working knowledge of Adobe InDesign and SharePoint preferred
Ability to work effectively in a fast-paced, cross-functional environment
Strong stakeholder management and relationship-building skills
Ability to translate complex information into clear, actionable communications

Other (travel, Bilingual, etc.)
Occasional travel, including overnight travel, may be required

À Indigo, toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus d’embauche, il arrive que nous utilisions des outils d’intelligence artificielle (IA), notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à l’avant-plan, mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois applicables en matière d’emploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation, à nos politiques et à nos pratiques d’embauche, et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin d’un aménagement spécial pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à .

Nous respectons votre vie privée tout au long du processus de recrutement. Notre énoncé de confidentialité à l’intention des candidats et candidates explique comment nous recueillons, utilisons et protégeons vos renseignements personnels lorsque vous postulez à un poste chez Indigo, ainsi que les choix qui s’offrent à vous.
Cette offre concerne une opportunité actuellement disponible chez Indigo.