Training & Development Coordinator - Jobs and employment opportunities in Canada - jobs-ca.com

Training and Development Coordinator

Hope Mission  •  Christian Training Institute (CTI)

JOB TITLE: Training and Development Coordinator

DEPARTMENT: Christian Training Institute (CTI)

REPORTS TO: Senior Manager, Christian Training Institute

EMPLOYMENT TYPE: Full-time, Permanent

WORK SCHEDULE: 8 hours (Monday to Friday, 8:00 AM – 4:00 PM)

LOCATION: Edmonton

About Hope Mission

Hope Mission is a non-profit Christian social care organization that has been serving vulnerable individuals and families across Alberta since 1929. Motivated by our faith and guided by values of compassion, respect, integrity, and excellence, we provide care across a continuum of services — from mobile outreach and emergency shelter, to health care, housing, long-term recovery support, and programs for children, youth, and families.

Our services are not simply about meeting immediate needs. We walk alongside people as they move through our system of care, with the goal of helping them achieve stability so we can end their episode of homelessness — and find purpose and the opportunity to flourish in life. We are committed to treating every person, those we serve and those we employ, with dignity and care. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.

Position Summary

The Training and Development Coordinator is responsible for developing, delivering, and facilitating training programs across the broader scope of Homelessness Programs at Hope Mission, training and developing frontline staff through onboarding and core supplementary training so team members are thoroughly equipped for their work. In addition to direct training facilitation, this role carries significant administrative and organizational responsibility, overseeing training schedules and maintaining ongoing communication with trainees. When not actively engaged in training delivery or administrative coordination, the Coordinator spends time in frontline ministry settings conducting listening sessions, collecting surveys, and providing staff debriefing opportunities. These observations and field interactions directly inform ongoing updates and enhancements to CTI’s training curriculum.

Key Responsibilities

Leadership & Team Coordination

Provide leadership, direction, and support to a team of secondary or departmental trainers as training demands expand, ensuring consistent delivery standards and curriculum alignment.

Program / Direct Service Responsibilities

Schedule and facilitate onboarding training of frontline Homelessness Programs staff, along with scheduling and facilitating core training modules repeatedly for large cohorts.

Maintain a safe, formative, and engaging learning environment during training sessions.

Visit various frontline program sites to connect with staff, offer active listening and engagement, and provide formal and informal debriefing.

In collaboration with the CTI Senior Manager, design and implement feedback mechanisms and surveys to assess staff training needs and ongoing ministry challenges.

Synthesize field observations and survey data to evaluate training effectiveness and identify critical skill or knowledge gaps.

In collaboration with the CTI Senior Manager, Leadership Pipeline Consultant, and other key stakeholders, develop, update, and refine onboarding training curriculum and other core training to address emerging frontline needs and ensure training aligns with operational priorities.

Any other duties as outlined by the Senior Manager.

Operational & Facilities Responsibilities

Manage comprehensive training schedules, coordinating shift coverage, room availability, and scheduling multiple core trainers across modules.

Maintain and communicate training calendars for all Homelessness Programs training sessions.

Administration & Reporting

Coordinate with the HP Admin Team for administrative filings and completion documentation.

Communication & Collaboration

Manage professional communication with trainees regarding schedules, prerequisites, and training expectations.

Collaborate with the Innovation Hub on the development of proprietary software in service of training and development of staff.

Communicate with clarity, professionalism, and respect with staff, guests, and community stakeholders.

Participate in team meetings, organizational events, and training as required.

Qualifications

Education & Experience

Background or formal education/training in Education, Adult Learning Principles, Social Work, Theology, or Pastoral Care is considered an asset.

Experience in program coordination, administration, or operations within a ministry, nonprofit, educational, or human-services context.

Demonstrated experience in developing curriculum and/or delivering training to staff in a professional or ministry setting.

Direct experience working or ministering within inner-city, homelessness, shelter, or street-level social services contexts.

Experience designing surveys, evaluation tools, or gathering field feedback for organizational development is considered a major asset.

A Police Information and Vulnerable Sector Check is required.

Skills & Competencies

Strong organizational and planning skills, with the ability to manage schedules, logistics, and multiple concurrent responsibilities.

Deep knowledge and experience in Trauma-Informed Care and Crisis De-escalation techniques.

Strong interpersonal skills, including active listening, empathy, and the ability to provide compassionate debriefing and support to frontline staff under stress.

Public speaking, facilitation, and communication skills suited for instructing diverse groups.

Ability to collaborate effectively across departments and with organizational leadership.

Proficiency with Microsoft Office / 365 tools (including Microsoft Forms for survey design, Excel for attendance tracking, and PowerPoint/Teams for training delivery) is considered a major asset.

Personal Qualities

Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.

Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.

Culturally aware and able to work effectively with individuals from diverse backgrounds.

Strong sense of accountability and stewardship of organizational resources.

Working Conditions

Onsite in Edmonton, with regular visits to frontline Homelessness Programs sites.

8-hour shifts, Monday to Friday, 8:00 AM – 4:00 PM.

Work takes place in a shelter or social services environment; exposure to complex client needs and situations is expected.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca. How to Apply Applicants are invited to submit a resume, a cover letter outlining their qualifications and interest in this role, and a reference letter or the contact information for at least two professional references. References may come from a range of contexts, including but not limited to: A current or former employer or supervisor A volunteer coordinator or leader from a non-profit, charity, or community organization A coach, team official, or leader from a sports or recreational organization A professor, instructor, or administrator from a school or academic institution A pastoral reference A colleague, mentor, or professional contact who can speak to your character and work Applications should be submitted to [anti-spam measure - please enable javascript to view]. We thank all applicants for their interest; only those selected for an interview will be contacted.