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Leadership of Self and Others
- Completes established priorities as directed
- May provide input into change initiatives based on own work processes
Service Delivery
- Understands the short-term routine needs of customers
- Executes routine technical assignments of limited to medium scope under direct supervision including preparing and documenting routine work assignments and responding to routine inquiries or providing input into recommendations
- May work more independently on small scope projects
Relationships
- Interacts and develops working relationships with other Team Members or CRS members
- Exchanges/records/reports routine applied technical information and responds to routine technical inquiries and issues
- May interact with external contacts to acquire an understanding of the technical services they provide and to execute routine transactions
Problem Solving
- Resolves well defined and routine technical issues within established procedures, and refers issues outside of established procedures to higher levels
- Utilizes standard operating procedures/guidelines/practices or relies on readily available assistance of Team Leaders and other experts within the unit frequently
Continuous Improvement / Innovation
- May provide input into specific job-related process improvements
- Seeks ways to improve own work processes; Demonstrates original and resourceful approaches to unusual and non-routine work situations of moderate complexity within quality, regulatory, and safety requirements
Decision Making
- Makes routine and non-routine decisions of narrow scope in the execution of day-to-day tasks
- May provide input into routine technical decisions within area of expertise
- Demonstrates a general understanding of budget impacts of own work
Risk Management
- Responds to risk in accordance with established guidelines/procedures/practices
- Identifies and notifies more senior Team Members of potential risks; obtains assistance from available resources as required
- Risks associated with service delivery issues of low to moderate risk are contained with multiple checks/balances
 
Scope of Knowledge, Work & Experience
- Intermediate level for technical individual contributors where individuals develop an understanding of guidelines, policies, and procedures within the technical area of focus
- Applies intermediate technical knowledge and demonstrates knowledge proficiency in most concepts when executing responsibilities effectively with limited guidance
- Typically requires a Vocational Education and 1-3 years of experience, or an equivalent combination of training and experience