Production Support Manager Loblaw Brands - Jobs and employment opportunities in Canada - jobs-ca.com

Lead production support for Loblaw Brands technology systems, using incident management and service reliability expertise across Canadian retail. This is a 12-month contract.
Reporting to the Senior Technology and Implementation Manager, you will oversee end-to-end support, maintenance, and operational readiness. The work spans incident resolution, data integrity, continuous improvement, and collaboration with technology, business, and vendor teams. You will help minimize disruption across multi-system enterprise environments.
Key Responsibilities:
Oversee daily production support operations for Loblaw Brands systems
Lead major incidents, communications, escalations, restoration, and follow-up
Drive root cause analysis and corrective action completion
Validate releases, deployments, hotfixes, and change readiness
Monitor service metrics and strengthen support practices
Requirements:
Bachelor’s degree or college diploma in technology-related field
Minimum five years’ production support or IT operations experience
Experience leading incidents and business escalations
Knowledge of Incident, Problem, Change, and Release Management
SQL, data analysis, SAP, and Microsoft Excel expertise
Bring production support leadership, service reliability, and incident coordination skills to Loblaw Brands technology systems.

Employment type: Full-time