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Job Offer: Desktop and Mobile Computing Analyst:Job description:
Desktop and Mobile Computing AnalystDesktop and Mobile Computing AnalystAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.??Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Listing description Information Technology Services (ITS), the central IT provider at the University at Albany, seeks candidates for a Desktop and Mobile Computing (D&MC) Analyst. ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom, conference room, and research lab desktops and mobile devices. The D&MC Analyst is a senior position that is key to continuous improvement and delivery of services in this large-scale operation. The D&MC Analyst is a subject matter expert in desktop and mobile computing and provides technical leadership abilities within service teams. They address and resolve complex and non-standard requests and issues. They develop and maintain strong skills in enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.), and steer the selection and usage of each in achieving ITS' goals and adhering to ITS' principles and standards. The D&MC Analyst understands the importance of well-defined processes and promoting their adoption across large service teams to prosperously manage the pace and volume of work required to support thousands of devices. The prosperous Analyst independently identifies process challenges and recommends and assists in implementing actionable improvements and solutions to the D&MC Manager. They monitor the flow of real-time work and act to address operational problems. Under the leadership abilities and direction of the D&MC Manager, the Analyst is responsible for ensuring internal and customer-facing documentation is created, accurate, and updated regularly. They understand the value of documentation in promoting clarity and cohesion for large service teams. Essential Functions: Endpoints service standards, efficient operations and consistent user practices • Provide subject matter skills, supervise and continuously evaluate hardware and software deployment and support processes, their effectiveness and recommend improvements. • Determine and document the standard workstation and printer models and configurations for various use cases including fac/staff, classrooms, conference rooms, research labs; refresh standards, as needed. • supervise the internal and external documentation and maintain all approved desktop and mobile computing standards for the University. • Regularly report on workstation hardware, operating systems, software, and printers at risk or outside of defined standards and work to resolve. • Determine and document operating system versions used for deployments; determine and manage upgrade cycles. Enterprise management applications and tools (i.e., Active Directory, MECM, AllSight, Jamf, etc.) • Ensure that all enterprise desktop and mobile device management applications and tools are maintained, and versions updated in a timely fashion and adhere to TIS standards, controls, security policies and procedures. • Build and maintain advanced technical skills in ITS' enterprise desktop and mobile device management applications and tools. • Stay abreast of advances in the field and steer technical direction in D&MC, following ITS' architecture review protocols. Asset inventory maintenance, cyclical planning, budgeting, and related projects • Regularly report on anomalies and potential problems in the asset inventories for all supported services and work to resolve. • Maintain, provide reports and update replacement schedule and replacement cost fields in the asset inventories for all supported service areas to support budgeting and planning processes. • Develop and maintain a strong knowledge of how the inventory data structure, operational processes to add/remove/update records, inventory dashboards and reports, and project workload planning all play a function in planning cyclic replacement of all D&MC assets. Provide day-to-day operational oversight of operations and service offerings • Prepare technical diagrams, configuration logs, process maps, internal and external knowledge base articles, and other documentation, as needed. • Provide subject matter skills, technical support and collaborate across ITS teams and on projects to identify problems, devise creative solutions, and implement proposed recommendations. • Other reasonable tasks as assigned. Project Management • Serve as Project Manager on D&MC projects. • Actively participate, as needed, in ITS projects related to your service(s). Functional and managery Relationships: • Reports to: Manager of Desktop and Mobile Computing Services • Interacts with: ITS staff; faculty and staff in academic, research, and business units; external vendors/contractors/consultants; peer institutions Requirements: • Excellent interpersonal, oral, and written communication skills. • Organize work, prioritize tasks, and manage multiple and changing priorities. • Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. • Report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. this job offer is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with manager approval. Working Environment: • Typical office environment Requirements: Required Qualifications required • A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization. • 3-5 years' practice building operating systems and application deployments in a large, complex environment. • 3-5 years' practice documenting deployment processes that can be replicated/implemented by field staff. • 3-5 years' practice supporting desktops and mobile devices, IT operations, or systems administration covering and resolving issues escalated for higher level support. • At least 2 years in a professional position with practice independently assessing and resolving challenging technical and/or non-technical problems or requests. • candidates must demonstrate an capability to develop inclusive and equitable relationships within our diverse campus community • candidates must demonstrate an capability to support diversity, equity, access, inclusion, and belonging relative to their function Preferred Qualifications required • 1-3 years' practice using Microsoft Endpoint Configuration Manager (MECM); for operating system deployments, application packaging and deployment, and workstation security/patch management. • 1-3 years' practice using and maintaining active directory and group policy. • 1-3 years' practice developing and continuously maintaining technical documentation within a knowledge base repository. • practice configuring and managing a Microsoft mobile device management (MDM) system such as Microsoft Intune. • practice configuring and managing an Apple mobile device management (MDM) system such as Jamf Pro. • practice using PowerShell (or similar scripting language) to manage workstations, users, AD. • practice using and supporting workstations running Linux operating systems. Additional Information: Professional Rank and income Grade: Senior Programmer/Analyst, SL4; $85,000-95,000. Special Note: Visa sponsorship is not available for this job offer. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or income history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, Contact Us by the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply online via https://apptrkr.com/6215374 Application Instructions: candidates MUST submit the following documents: • Resume • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications • List of 3 professional references with e-mail addresses and telephone numbers Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.). See the FAQ for using our online system. Please contact us if you need assistance applying through this website. Returning candidates - Login to your UAlbany Careers Account to check your completed application. A review of applications will start on April 14, 2025 and the search will remain open until the position is filled. Skills:
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