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Job Opportunity: Manager, Audio-Visual Technology - Information Technology Servic:Job description:
Manager, Audio-Visual Technology - Information Technology ServicManager, Audio-Visual Technology - Information Technology ServicesJob Category: Professional Department: Information Technology Services - 02007 Locations: Albany, NY Published: May 1, 2025 Closing date: Open Until Filled Type: Full-time Ref. No.: WF240355 Position ID: 187820 About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Listing description Information Technology Services (ITS), the central IT provider at the University at Albany, seeks candidates for an Audio-Visual Technology (AVT) Manager. This new, senior position manages a wide variety of AV technology. This includes traditional installations, such as classrooms, conference rooms, auditoriums, athletic facilities, and research labs, and increasingly encompasses e-gaming studios, video walls, cyber-range installations, and other advanced systems to provide the campus with sophisticated AV technology and improve the user practice across this large-scale operation. The AVT Manager provides effective and innovative approaches to planning replacement and installation processes. They also steer continuous evaluation and integration of new technology to provide an exceptional AV practice for students, faculty, and staff. The AVT Manager provides leadership abilities, vision, technical skills, and oversight of design and installations for all University AV technology. The prosperous candidate works closely with ITS colleagues, Facilities Management and other campus stakeholders. They supervise staff in ITS' AV Technology Group, coordinate the assistance of other ITS resources, and supervise contracted design and implementation services as needed. They are adept at managing multiple concurrent projects and are comfortable working independently or as part of a team. Main Responsibilities: • Project Management • supervise AV technology design in ITS led and Facilities Management led projects. • Provide budgetary estimates and quotes to meet the needs of service owners and the University community. • supervise AV technology implementation in ITS led and Facilities Management led projects. • Serve as the Project Manager for primarily AV-related design and implementation projects. • Obtain outside consultation and deployment assistance from contractors as needed. Service Management • Develop workflows, processes, and other documentation to proactively facilitate continuing support and maintenance activities. • supervise ITS' everyday response to all customer tickets related to AV. • Gather assessment data to ensure services are being effectively delivered and managed; monitor customer tickets with care and oversight of the end-user practice. • Demonstrate continuous improvement. • Manage 3rd party warranty and service contract activities. Supervision • Lead and manage direct reports by providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices foster a positive and productive work environment. Complete performance management activities in a timely manner, offering constructive feedback and developing improvement plans. • supervise the work of staff to ensure documented standards are followed and work quality is high • Empower direct reports to take initiative, communicate effectively, and ensure consistent work Standards and Design • Lead the development of design and implementation standards for common AV deployments; document the standards, including diagrams, and update as needed. • Work closely with other ITS managers, campus stakeholders, and Facilities Management to understand the needs of the University community and provide expertise, leadership abilities, and vision. • Assist other ITS managers in developing their strategic goals and roadmaps related to spaces and services incorporating AV technology. • Stay abreast of industry trends and changes in AV technology. • Create and maintain system diagrams for all non-standard configurations including those in Athletic facilities, event spaces, and specialized classrooms and labs. Asset Management and Budgeting • Ensure that practices and procedures are in place and followed to ensure that all AV components, both stored or deployed, are accurately reflected in the inventory management system. • Annually revise the 5-yr budget plan for replacement of aging technology. • Prepare budgetary estimates for projects. • Develop strategies stocking spare components in support of operational needs. Functional and managery Relationships:Application Instructions: candidates MUST submit the following documents: • Resume • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications • List of 3 professional references with e-mail addresses and telephone numbers Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.). See the FAQ for using our online system. Contact Us by us if you need assistance applying through this website. Returning candidates - Login to your UAlbany Careers Account to check your completed application. A review of applications will start on June 6, 2025 and the search will remain open until the position is filled. Skills:
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