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Offer: Helpdesk Technician:Job description:
Helpdesk TechnicianBard CollegeHelpdesk TechnicianEmployer Website:Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT's User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician is responsible for phone and in-person end-user technology support for Bard's administration, faculty, and students. Essential tasks » Responding to Helpdesk calls, emails, and walk-ins » Field calls/office visits/remote support as necessary » Entry of support tickets for other groups within IT » Special event support » Inventory management and updates » Student employee training and scheduling » Computer lab and printer maintenance » Other tasks as assigned Required Qualifications » 1-2 years practice supporting Macs, PCs, printers, software & hardware » capability to communicate clearly and precisely, both verbally and in writing » Practical knowledge and practice with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools » capability to develop knowledge of college business practices and software » Flexible, positive, and courteous public service demeanor » capability to work independently, multi-task and prioritize effectively » Excellent organizational expertise Desired Qualifications » 1-2 years Helpdesk practice » practice in college environments » Familiarity with Helpdesk ticketing applications such as WebHelpdesk » Familiarity with Google Workspace and Microsoft Office Suite » Familiarity with video conferencing applications such as Zoom and Google Meets To Apply Please submit a cover letter, resume, and at least one sample of your creative work documentation (writing samples, project plans, technical diagrams, or representative customer correspondence) to Interfolio at: Applications will be reviewed as received. AA/EOE Skills:
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