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Job Offer: Technical Support Representative:Job description:
Technical Support RepresentativeTechnical Support RepresentativeJob location: Kingston, NY Type: Temp-to-Perm Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM Pay: $18 - $24 per hour (located on practice) A growing broadband and telecommunications provider is seeking a Tier 2 Technical Support Representative to join their team in Kingston, NY. this job offer plays a key function in supporting both residential and commercial customers with a strong focus on quality service and first-contact resolution. This is a customer-facing function requiring strong technical expertise, mentorship capability, and a passion for solving problems. Technical Support Representative Qualifications required » Minimum 3 years of Help Desk or Tier 2 support practice » Strong multitasking, problem-solving, and customer service expertise » Comfortable with both internal team collaboration and direct customer interaction » practice with desktop tools, order processing, and support systems » Able to work onsite, with occasional work-from-home flexibility » availability to travel locally and work overtime, weekends, evenings, and holidays as needed » High school diploma or equivalent required; technical degree preferred Additional Details: » Temp-to-perm opportunity with growth potential » Fast-paced, structured environment » Must be able to sit for extended periods and use a headset all over the shift Technical Support Representative Responsibilities: » Provide advanced support for technical issues escalated from Tier 1 and field technicians » Assist with onboarding and continuing service for internet and phone customers » Support customer needs related to repair, billing, and account management » Develop internal training materials and job aids » Mentor and train new and existing team members and partners » Respond to escalations and ensure full resolution to customer satisfaction » Participate in user testing for system updates and integrations » Educate customers on products, services, and self-service tools » Maintain high levels of professionalism and communication across all channels (phone, email, SMS, chat, social media) If you're tech-savvy, customer-focused, and ready to take ownership of high-impact support issues, this could be the perfect fit. Apply now to join a team that values collaboration, quality service, and professional development. Equal Opportunity Statement Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy. Skills:
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