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Job Opportunity: Client Services Representative ? Direct Hire:Job description:
Direct HireClient Services Representative - Direct Hirelisting title: Client Services Representative – Direct HireJob location: Highland, New York Shift Hours: Monday - Friday, 8:00 AM - 4:00 PM income: $55,000 - $75,000 per year Are you an practiced B2B customer service professional looking to take the next step in your career? Join our team as a Client Services Representative in Highland, NY, where you’ll play a crucial function in providing top-tier service to our clients. We are pursuing a candidate with a strong background in customer service, preferably within the lighting manufacturing industry , and a solid knowledge of ERP systems. Client Services Representative General Requirements: » Minimum of 3 years of B2B customer service practice »practice with ERP systems is required » Preferred background in lighting manufacturing or related industries » Proficient in Excel and comfortable working in a multi-screen, Windows-located environment » Exceptional communication skills—both verbal and written—with a professional, client-focused demeanor » Strong problem-solving abilities and attention to detail, ensuring accuracy in all tasks, from order processing to client communications » capability to build and maintain strong client relationships through effective communication and service Client Services Representative Responsibilities: » Serve as the primary point of contact for B2B clients, managing inquiries, orders, and requests with professionalism and efficiency » Provide detailed product information, including pricing and delivery schedules » Process orders, returns, and exchanges accurately to ensure customer satisfaction » Maintain and update client records using ERP systems to ensure up-to-date and accurate information » Collaborate with internal departments (sales, logistics, finance) to address client needs and ensure smooth service delivery » Build and maintain strong, long-term client relationships, proactively covering any issues or concerns » Maintain detailed and organized records of client interactions and transactions What We »Competitive income between $55,000 and $75,000, depending on practice » A reliable, supportive work environment with opportunities for growth » A comprehensive benefits package , including health insurance, retirement plans, and paid time off » A collaborative and inclusive team atmosphere that values open communication and teamwork If you have a proven track record in B2B customer service with a strong technical background, particularly in ERP systems, and are ready for a new challenge, we encourage you to apply. Bring your skills and passion for client success to our growing team in Highland! Equal Opportunity Statement Applications are considered on the basis of skills, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy. Skills:
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