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Job Offer: Client Support Analyst III:Description de l'offre:
Client Support Analyst IIIWho we areWhy Rensselaer? Our dynamic global community of changemakers includes some of the world's leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world's fastest supercomputers. Are you ready to change the world? Apply now! Job Summary The Client Support Analyst III provides support and maintenance of complex client technology, software and services for the Rensselaer community. The Client Support Analyst III works closely with other IT staff to provide training and helps to develop and mentor other analysts. Minimum Qualifications Bachelor's Degree with 3 or more years in significant professional work practice or significant combination of education, training and professional work practice. Preferred Qualifications Minimum Knowledge, expertise, and Abilities » Current and significant support knowledge of common client hardware, software, applications and services commonly in use within higher-ed setting such as computers, phones, Windows and Macintosh operating systems, office suite, design and development, data analysis, and audio-video software, desktop support, consultation, printing, file, license management, asset management and software deployment services. » Significant knowledge of common business processes and functions and client needs within organizations. » capability to quickly understand unique business processes and functions and identify opportunities for utilizing IT to make improvements. » High-level capability to troubleshoot and diagnose hardware and software issues. » capability to develop and deliver training to individuals at all levels. » capability to work effectively under pressure to meet goals and deadlines. » capability to communicate and cooperate effectively with colleagues and users in a diverse environment. » capability to work both independently and as a team member. Shift Business Hours: Monday - Friday Application instructions Follow the on-screen prompts to create an application. Please be ready to upload required documents, such as your resume and cover letter If you need assistance with the online application process, Contact Us by Email address: careers@rpi.edu Job Posted Date Applications will be accepted until the position is filled. COVID-19 Pandemic Protocols Rensselaer welcomes undergraduate and graduate students to campus for an in-person academic practice. To support this practice, all faculty and staff are expected to work primarily onsite. Rensselaer requires all faculty and staff to be vaccinated (and boosted when eligible) against COVID-19. Requests for exemptions for medical or religious reasons will be evaluated on a case by case basis. Profil / Compétences:
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