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Job Opportunity: Client Support Analyst III:Job description:
Client Support Analyst IIIWho we areWhy Rensselaer? Join Rensselaer Polytechnic Institute's dynamic global community of changemaker including some of the world's leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world's fastest supercomputers, and IBM's Quantum System - the first university-located quantum computer in the world. Are you ready to change the world? Apply now! Job Summary The Client Support Analyst III provides support and maintenance of complex client technology, software, and services for the Rensselaer community. The Client Support Analyst III works closely with other IT staff to provide training and helps to develop and mentor other analysts Minimum Qualifications » Bachelor's degree in Computer Science, IT or another information systems related field » 4 or more significant professional work practice or equivalent years in Computer Science, IT or another information systems related field, » A significant combination of education, training and practice may be substituted for the above qualifications. Minimum Knowledge, expertise, and Abilities » Current and significant support knowledge of common client hardware, software, applications and services commonly in use within higher-ed setting such as computers, phones, Windows and Macintosh operating systems, office suite, design and development, data analysis, and audio-video software, desktop support, consultation, printing, file, license management, asset management and software deployment services » High level of knowledge of unique business processes and functions » Significant knowledge of common business processes and functions and client needs within Organizations » In-depth technical knowledge of common software packages in use within a university setting. » capability to analyze, diagnose and troubleshoot issues at a high level » capability to develop and deliver training to individuals at all levels » capability to develop technical documentation and convey knowledge and technical information to clients Shift Business Hours: Monday - Friday TravelNo travel Driving No Driving Starting income/Rate Expected hiring range: $60,000 - $64,500 Pay transparency disclosure: The selected candidate's income will be determined located on factors that include the available budget, internal equity, and the final candidate's qualifications, practice, education and other job-related credentials. This hiring range is provided as Rensselaer's good faith estimate of the expected hiring range at the time of posting. Application instructions Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, Contact Us by Email address: careers@rpi.edu Job Posted Date Applications will be accepted until the position is filled. Total Compensation and Benefits Information Rensselaer's Total Compensation Program is designed to provide reliable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit . Skills:
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