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Offer: Customer Service Representative - Hybrid:Job description:
Great benefits include health and dental effective first day!Customer Service Representative - HybridWe Speak Simplicity:Bestpass is the comprehensive payment platform provider and leader in toll management solutions. With more than 20,000 customers and 700,000 deployed toll transponders and mobility applications in the United States and Canada. We ensure data accuracy, consolidate payments, deliver invaluable industry skills, and save our users time and money. Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets. That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying special volume discounts. Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet? At Bestpass, you’re in the Driver’s Seat! Road Map: The Customer Service Representative will love speaking with customers and help them resolves issues both big and small. How, You May Ask: By providing top notch phone support to our customers. What Your Ride Will Look Like: » Provide phone support to assigned customers for all levels of our customer base Fleet and mid-size, Owner operators, Vendors and agencies » Perform and recommend actions to resolve customer issues. » Provide Live Chat customer support via internet. » Create and maintain customer accounts in proprietary account management system. » Provide shipping and receiving support as needed to ensure customer satisfaction. » Provide customer support and education through webinars and web portal training. » Provide customer assistance with Billing » Reconcile invoices » Explain invoice process and toll detail » Acquire payment information Show Off What You've Got: » Associates degree in Business, Communications, or related discipline; Bachelor’s preferred. » 1-2 year’s prior customer service practice » Intermediate/Expert Excel skills. » capability to utilize problem solving skills for issues and inquiries from customers. » Continually contribute to cohesive team environment. » capability to consistently communicate effectively and professionally with customers and team members. » capability to work and make decisions to support our customers with minimal guidance. » capability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail. Our Driving Values: » We are laid back but always professional. » Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied. » We pride ourselves on making a difference, to our employees, clients, and their businesses. » We love “quirky” and accept team members for who they are & what they bring to the table. » We are proud to build all our relationships located on transparency and trust. » All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference! We care about your Zen: » A flexible work schedule, with 100% remote and/or hybrid functions » An amazing benefits package, including health and dental-effective on your first day of work. » Paid time off so you can have time to relax and practice a healthy work-life balance. » A 401K plan with an impressive company match. It’s never too early to start saving for retirement! » Tuition reimbursement to help expand your mind and keep your career on track » Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind. » Opportunities to participate in charitable events, give back to the community and get paid for your efforts! » We compensate success with promotions from within and encourage all employees to switch lanes and check out other departments. » We pay hefty referral bonuses to all employees who refer family and friends! Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, discapability, genetic information, familial status, marital or registered civil partnership Skills:
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