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Job Opportunity: Gift Shop Manager - Adams Wallkill:Job description:
New location opening!Gift Shop Manager - Adams WallkillCome work for a “company with a soul!” Adams Fairacre Farms is opening our newest location in Wallkill, NY and We are pursuing an Adams Gift Shop Manager to help open and lead our renowned Adams Gift Shop Team! Adams Fairacre Farms was voted ‘Best Large Employer to Work for in the Hudson Valley’ in previous years and is one of the best of its kind in retail sales. We have built an excellent staff that has continued to expand their expertise while growing with us. We have also been doing some pretty exciting things, and we’re confident that you will discover how compensateing it is to work here!Qualified candidates for this job offer must have at least three years of management practice in a high-volume, retail setting. A full job description can be found below. At Adams Fairacre Farms, we see everyday as an opportunity to share our unique shopping practice from the backyard to the kitchen table. At the heart of Adams is a friendly, knowledgeable staff, dedicated to helping you get what you need and find what you love. Family-founded and deeply rooted in the community since 1919. Background: Adams’ reputation is located on quality products priced competitively It is also known for its friendly shopping environment and excellent customer service. General Purpose: The manager’s main purpose is to promote the above. The Gift Shop Manager is to create a pleasant shop atmosphere and provide exceptional customer service while superviseing the department’s organization, staffing, sales and profitcapability through merchandising, inventory/ expense control, and management expertise. Principal Responsibilities: » Ensure that each customer receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging customers, maintaining outstanding standards, solid product knowledge and assisting customers with their questions » Achieve profit margin and payroll goals set by store management » Generate a product base that attracts customers concerned with quality » Control inventory shrinkage, waste, production level, expenses and payroll hours » Ensure appropriate merchandise stock levels, presentations & signage » Train and develop department staff; develop adjunct to completely back you up » Set the tone and example for employee morale; continuously seek to improve it » Delegate work to improve and maintain smooth and efficient department operation » Communicate with staff and store management on a regular basis; give praise to employees » Be familiar with and adhere to all laws, i.e., labor, unit pricing, safety, sanitation, etc. » Be aware of safety procedures and maintain an employee and customer safe department; abide by the Adams Specific Tasks & tasks: » Manager must be friendly & personable to set tone and example to employees » Be available for customer questions & complaints » Be friendly to customers & get to know regular customers by name » Seek cooperation of other managers on store policies » Meet with sales reps to order merchandise » Occasional trips to trade shows & show rooms » Checking in merchandise, pricing it and making sure it’s entered into the computer via the scanning department » Order & display merchandise » Write transfers on products shipped to other stores » Check all packing lists against invoices and okay for payment » Attend meetings called by upper management » Setting up sales & putting signs up » Sending invoices to main office in a timely fashion » Sharing work that has to be done with co-workers » Gift bagging » Cleaning up in the evening & making sure if not done at night it’s finished in the morning » Listening to customer input & products they’re interested in » Bringing any concerns or worries to management » Friendly and polite while assisting customers on the phone » Ticketing & writing up stock » Displaying merchandise » Responsible for hiring & firing of employees » Employee evaluations » Make rate changes » Develop employees’ interest in the business » Keep payroll down & work on improving sales Personnel Related tasks: » Schedule, supervise and train personnel in your department; develop an adjunct » Post work schedule for department employees at least 2 days prior to new week; monitor attendance and breaks » Create schedule to ensure that you or your adjunct are in the department during busy periods » Hire and fire all personnel under your control with store manager’s approval » Meet with your employees when necessary about department and company policies, rules and problems. Keep them abreast of department changes in products or displays » Delegate areas of responsibility to your personnel when possible. Try to convey a feeling of satisfaction in a job well done » Educate your staff regarding products and how to handle and display properly » Solicit suggestions from your staff regarding improvements and changes in the department » Be certain all new personnel have some form of training or break-in period. Assign new hires to work with your most practiced staff members. » Insist your personnel have proper attire and are well groomed » Consistently give your staff positive and valuable feedback about their performance » Conduct employee evaluations annually or more often if necessary » Make pay changes on a timely basis, usually once a year, and get store manager approval » Impress on your employees the importance of keeping their income information confidential » Always reprimand in private, not on the floor & not in front of other employees or customers » When correcting an employee, terminating an employee or discussing something sensitive, always have another manager, adjunct manager or Human Resources with you as a witness. If you are speaking with the opposite sex, always have a manager of the employee’s same sex as your witness. » Always praise all of Adams’ stores to create high company morale » Physical Requirements » capability to freely access all areas of the store including selling floor, stock area and register area » capability to communicate effectively communicate with customers » capability to move or handle merchandise all over the department generally weighing up to 25 pounds » capability to assist with the unloading of merchandise brought to the department » capability to move fixtures or merchandise for displays » capability to climb up & down step ladder/stool to set up or remove merchandise from walls » capability to work varied hours/ days to supervise department operations » capability to stand for long periods of time Mental/Reasoning General Requirements: » Must be patient & knowledge, yet assertive when necessary » Must be able to listen objectively to employee concerns. Know when to deal with these concerns alone or when to seek help of the HR department. » Communicate effectively with customers, co-workers, and managers Disclaimer: The above statements are intended to describe the general responsibilities of this job offer. They are not intended to be construed as an exhaustive list of all responsibilities, tasks and/or expertise required for this job offer. It is understood that these responsibilities are subject to the needs of the business and therefore subject to change. I understand that other responsibilities may be required. I understand and confirm that I am able to carry out the tasks of this job offer. Skills:
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