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Job Offer: Application Support Technician:Description de l'offre:
Join A Great Team!Application Support TechnicianThe First, Second, and Third-Level Application Support Technician positions are the point of contact for troubleshooting base and escalated software, hardware, and peripheral problems. The technician must provide routine, escalated, and emergency support to end users on a variety of issues. Responsibilities for the positions include the training, identifying, researching, and resolving of end-user questions, as well as the documenting, tracking, and monitoring of problems to ensure timely resolution. The capability to recognize and escalate priority issues as well as translate technical terms into non-technical language is critical to the success of these functions. The technician must exercise independent judgment, as well as be a team player.Position is located in Rock Hill, NY with travel to new customer installations, as necessary. Software/hardware support is Windows located point of sale and back-office suite designed for retail and wholesale environments. ESSENTIAL RESPONSIBILITIES: » Answer user questions in person, by phone, and via ticket system on all company supported applications. » Research user questions using available information resources and advise users on appropriate courses of action. » Investigate user problems, identify their source, determine possible solutions, test, implement, and document resolutions for future reference. » Install, configure, and maintain user hardware and peripherals with applicable applications. » Diagnose and resolve technical hardware and software issues. » Assist in the maintenance of servers and other related equipment, devices, and systems. » Perform software and hardware installations and upgrades. » Lgain fundamental operations of commonly used software, hardware, and other equipment. » Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using ticketing software. » Understand complexity, and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology services. » Other tasks as assigned. Requirements: » capability to build rapport and elicit problem details from help desk customers. » capability to document problem and resolution(s) in detail to ticketing system and expertise base » In-depth expertise of Microsoft Operating systems including Windows 7/8/10, Windows Server 2012/2016. » Database practice with MS SQL is a plus » Demonstrate interpersonal expertise and abilities; particularly the capability to communicate technical information to non-technical personnel. » expertise at organizing resources and establishing priorities. » expertise of computing and networking hardware and peripheral equipment. » capability to learn, install, configure, and maintain various computer system hardware and software. » Responsibilities may require weekend or late evening work in response to the needs of the systems being supported (On Call rotation). PHYSICAL ACTIVITIES: » Some lifting and carrying of equipment is occasionally required up to 40 pounds. » Occasional travel to customer locations is required. Benefits: » Company provided BCBS Health Insurance » Dental » Vision » PTO (Paid Vacation & Sick) including 6 paid holidays » Advancement opportunities » Visit www.goftx.com to lgain more about our company Type of employment: Full-time income: $35,000.00 - $75,000.00 per year practice: » Application Support Technician: 3 years (Preferred) To apply please submit your resume to alicia@goftx.com Profil / Compétences:
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