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Job Offer: OPERATIONS SPECIALIST:Job description:
OPERATIONS SPECIALISTWork Days: Monday-Friday. Approximately 5 Saturdays per year.Shift Start/End Time: 8:30 a.m. - 4:54 p.m. Hours Per Week: 37 Weeks Per Year: 52 Operations Specialist Pay Status and Classification: Non-exempt, Regular full-time. manager: Director of Enrollment and Operations Position Purpose: Performs operational tasks related to admissions, providing excellent customer service to office visitors, and ensuring adherence to established policies and procedures. Essential Responsibilities and tasks: »Visitor Services: Greets and welcomes visitors to Union as they enter and exit the office as part of a rotating reception coverage, including some weekend staffing. Answers and directs incoming calls to the appropriate party (e.g. financial aid, admissions deans). »Administrative: Performs various clerical work including data entry of inquiry cards, printing and mailing postcards and posters in support of high school visits, scanning and linking documents in Slate, processing applications and supporting documents, recalculating high school GPAs and reviewing and resolving duplicate records in Slate. Answers emails from prospective students, parents and school counselors. »Team Support: Supports admissions deans with program responsibilities as assigned. Supports campus events (open houses, yield programs, etc.) Contributes ideas, input, and support to Union Admissions initiatives, decisions, communications, and other activities with operations implications. Seeks out, applies, and shares expertise of admissions trends and innovations. Qualifications required » High School Diploma or equivalent with 1-3 years administrative adjunct and/or customer service practice and/or a combination of significant education, training, certifications, and/or work practice. Associates degree preferred. » practice with customer relations management (CRM) system (e.g. Slate.) preferred. » capability to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations. » Strong communication, listening, interpersonal, and customer service expertise. » Strong computer expertise (proficiency in software programs Google Apps, Word, Excel.) » capability to think critically, adjust accordingly and escalate when appropriate. » Attention to detail and capability to multitask and adapt to new technologies. » Initiative and capability to work independently under general supervision in a flexible work environment. » The capability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues. We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a prosperous candidate may come from a less traditional career path. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications. Note: All new hires of Union College are subject to a thorough education, work practice, criminal history background check and pre-employment physical where applicable. Compensation The expected rate for this job offer is $17.00-17.50. Except for functions with a set rate of pay, the wage/income of the finalist selected for this function will be set located on a variety of factors, including but not limited to departmental budgets, qualifications, practice, education, licenses, specialty, and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting. We offer exceptional benefits including: » Generous Vacation, Sick and Personal Time » Winter Recess Break in Addition to Paid Holidays » Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts) » Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs » Employee Scholarships toward Certifications, Seminars, Training and Professional Development » Pre and Post Tax participation in a 403(b) Retirement Plan » income Continuation Program in the event of Discapability » Tuition Assistance Program for Employee, Spouse and/or Dependents Accommodations If you require an accommodation all over the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process. Diversity at Union College Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those located on race, religion, discapability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations. Non-Discrimination Policy Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, discapability, sexual orientation, gender identity or expression and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action. Union College Union College is a small, highly selective undergraduate institution located in the Capital District of New York. Union offers competitive salaries, research support, and an exceptional benefits package that includes medical, dental, vision insurance, and life and discapability coverage. For more information, please visit our website: Our location in the Capital District offers a robust local and regional art scene, with active artist communities shared between Albany, Schenectady, Saratoga Springs, and Troy, NY. The region is home to a number of important contemporary art institutions and museums, and is a few hours' drive from New York City, Boston, and Montreal. Skills:
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