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Job Opportunity: Customer Service Representative:Job description:
Customer Service RepresentativeOur well-established company, a leader in the energy sector, is excited to welcome a friendly and customer-focused individual to join our team as a Customer Service Representative . In this function, you will play an essential part in ensuring exceptional service by covering customer inquiries, resolving issues, and providing accurate information about our products and services. You will be joining a professional and innovative team that values collaboration, excellence, and a commitment to delivering outstanding customer practices.this job offer provides an opportunity to contribute to significant customer support initiatives while enhancing your communication and problem-solving expertise in a structured and dynamic work environment. With a focus on professional development and long-term growth, you will have the chance to advance your career and make valuable contributions to the continued success and legacy of our organization. Key Responsibilities » Respond to customer inquiries via phone, email, live chat, or in person in a professional and timely manner. » Resolve customer complaints and issues by providing effective solutions and alternatives. » Provide detailed information about company products, services, policies, and processes. » Assist customers with placing orders, tracking deliveries, processing returns, and handling account-related questions. » Maintain accurate records of customer interactions and transactions in the company's database or CRM system. » Escalate unresolved or complex issues to the appropriate team or department as necessary. » Collaborate with team members to ensure customer satisfaction and seamless service delivery. » Monitor and gather customer feedback to identify areas for improvement. Qualifications »Education : High School Diploma or equivalent (required); an Associate’s or Bachelor’s degree is a plus. »practice : » Prior practice in customer service, call centers, or related functions is preferred. » practice with CRM software (e.g., Salesforce, Zendesk) is advantageous. »expertise : » Strong verbal and written communication expertise. » Active listening and problem-solving abilities. » Excellent time management and multitasking expertise. » Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar tools. What We Offer » Competitive income or hourly rate. » Comprehensive training and continuing support. » Opportunities for career growth and professional development. » A positive and inclusive work environment. » Benefits package, including health insurance, paid time off, and retirement plans (if applicable). Join Our Team : If you have a passion for helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you. Apply today and be part of a team that values your expertise and dedication! Skills:
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