Job details |
||||||||||||||||||||||||||||||||
|
Administrative adjunct:Job description:
Part Time 20 hrs /weekAdministrative adjunctSummaryThe Administrative adjunct provides office support in all areas of the company through a variety of administrative, sales & service, secretarial and clerical activities. The incumbent is primarily responsible for general office management which includes the flow of calls/correspondence, maintaining client records, managing schedules, updating program materials and organizing/maintaining files. Essential tasks and Specific Responsibilities ? Handle all incoming calls to the agency; answer questions and resolve client problems within the scope of the position, take messages or forward calls as appropriate. ? Answer billing questions and resolve billing issues, accept and upload premium payments on existing policies; record all claims information immediately as clients call to report accidents. ? Effectively gather information from client inquiries to update accounts. ? Prepare/distribute marketing materials and customer mailings, compile prospect lists; update lists as cards/ letters are returned “not deliverable”. ? Setup and maintain all files, including new business record preparation/file set-up, keep system/filing current for all active files, dead files and dead quotes. ? Check new and amended declaration pages against applications and change requests; refer all discrepancies or price hikes to management for further direction. ? Prepare/produce/type letters, reports, pertinent documents; proofread all work; order supplies, maintain inventory and equipment; take photos of new and existing risks. ? Utilize and become proficient with company proprietary and agency management software applications to manage client files and documents efficiently. ? Other tasks as required and/or assigned. Skills:
|
||||||||||||||||||||||||||||||||
|