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Job Opportunity: Desktop and Mobile Computing Specialist:Job description:
Desktop and Mobile Computing SpecialistDesktop and Mobile Computing SpecialistAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks. Listing description Information Technology Services (ITS) at the University at Albany seeks candidates for a Desktop and Mobile Computing Specialist. The Specialist plays a critical function in supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux) with skills in Apple operating systems. The prosperous candidate has the expertise and skills to provide guidance and oversight for the enterprise management of university devices, with a particular focus on macOS and iOS devices. This is a unique opportunity for someone looking to grow their skills in a diverse, multidisciplinary environment in one of four University Centers in the State University of New York (SUNY) system. The Specialist works on service and project teams in support of the University's research, teaching and learning, information security, and infrastructure services. They develop and rely on tools and processes for the enterprise management of all University workstations and devices, including the deployment of operating systems, applications, and patches, secure and reliable operations, and maintaining an accurate device inventory. As the ITS subject matter expert for Apple operating systems, they recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS devices on behalf of the campus community. ITS may further invest in this job offer by supporting professional development activities, such as earning certifications, to advance skills in significant areas. Main Responsibilities: Specialist in Apple Operating Systems (macOS, iOS) and Endpoints » Serve as ITS' subject matter expert in Apple operating systems and devices. » Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (i.e., Jamf). » Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions. » Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory. » Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices. General Desktop and Mobile Computing Support » Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts. » Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency. » Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers. » Work within service teams to resolve service desk incidents and service requests in conformity with ITS' service management and project management processes and workflows. » Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed. » Develop and maintain both customer-facing expertisebase articles and ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints. » Consider, develop, recommend, and implement operational work and service improvements. » Stay abreast of industry practices and tools for enterprise management of endpoints. » Manage and operate test environments for all service offerings; conduct field tests, as warranted. » Ensure service level agreements and operational level agreements are followed consistently. Application Administration and Configuration » Install, administer, and configure server-located applications that enable enterprise management of desktop and mobile devices, printers, and software. Additional Responsibilities » Work on service and project teams connected with research, teaching & learning, information security, and infrastructure services. » Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. General Requirements: Minimum Qualifications required » Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization. » 2 years' practice working maintaining and supporting Mac computers using Jamf and or similar enterprise management tool. » candidates must demonstrate an capability to develop inclusive and equitable relationships within our diverse campus community. » candidates must demonstrate an capability to support diversity, equity, access, inclusion, and belonging relative to their function. Preferred Qualifications required » practice in Jamf Pro administration for macOS/iOS devices. » practice working in higher education. » Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT). » Jamf 300 and above Certification. » Working expertise of MECM. » practice writing technical and user documentation. » Excellent communication and interpersonal skills including the capability to build relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service. » Demonstrated capability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure. Additional Information: Professional Rank and income Grade: Lead Programmer/Analyst, SL3; $66,000-71,000. Special Notes: Visa Sponsorship is not available for this job offer. this job offer has the potential for telecommuting up to 50%. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or income history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, Contact Us by the Governor's Office of Employee Relations at (518) 474-6988 or via email at Email address: info@goer.ny.gov. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply online via Application Instructions: candidates MUST submit the following documents: » Resume » Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications » List of 3 professional references with e-mail addresses and telephone numbers Note : After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.). A review of applications will begin on May 23, 2024, and the search will remain open until the position is filled. Skills:
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