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Job Opportunity: Guest Services Manager:Job description:
Direct Hire Opportunity!Guest Services Managerlisting title: Guest Services ManagerJob location: Lakeville, CT Type: Direct Hire Schedule: 40-hour workweek with flexible hours, including nights and weekends income: $22 per hour About Us: Join our team as a Guest Services Manager at our Lakeville, CT property! We are pursuing an enthusiastic and customer-focused individual to lead our guest services team. If you are passionate about providing exceptional hospitality, fostering a culture of excellence, and are excited about growing your career in the industry, we want to hear from you. Position Overview: As the Guest Services Manager, you will be the face of our property, responsible for ensuring a memorable guest practice. Your function will involve setting the standard for exemplary customer service, managing guest complaints effectively, and superviseing various operational and sales activities to optimize guest satisfaction and revenue. Guest Services Manager Qualifications required » Previous practice in hospitality or guest services preferred. » Strong leadership abilities and communication expertise. » Exceptional problem-solving abilities. » Flexibility to work varying shifts, including nights and weekends. » A passion for delivering exceptional guest practices. » Proficiency in A/V equipment is a plus. Guest Services Manager Key Responsibilities: Guest Services: » Lead by example in delivering outstanding customer service. » Train and mentor staff on upselling techniques. » Skillfully handle guest complaints, turning challenges into opportunities to gain trust and loyalty. » Implement effective yield management and packaging strategies. » Collaborate with third-party travel sites to maximize exposure. » Create and execute a WOW program to delight guests. » Conduct interviews for potential future staff members. Operational Activities: » Prepare housekeeping sheets and ensure all guest needs are met for the day. » Coordinate and provide service for conferences and social groups, including A/V setup. » Collaborate with maintenance to resolve guestroom issues promptly. Sales Activities: » Promote and enhance restaurant sales. » Lgain and engage in the group, wedding, and banquet sales process. » Cultivate local business and corporate partnerships. » Manage the local negotiated rate (LNR) program for schools. » Attend beneficial local Chamber events. » Stay informed about competitive offerings. Why Join Us: » Competitive hourly wage with room for growth. » Opportunities to build a career in the hospitality industry. » A supportive and collaborative team environment. » Be the go-to expert for local accommodations. » Stay connected with local events and businesses. If you are ready to take on this exciting function and contribute to our commitment to delivering exceptional guest practices, apply now. Join us in creating lasting memories for our guests and becoming an integral part of our Lakeville, CT property's success. Equal Opportunity Statement Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy. Skills:
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