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Job Offer: Director - Credit & Collections:Job description:
Director - Credit & CollectionsBenefits :» Competitive compensation » Medical, Dental, and Vision insurance » 401(k) Retirement Savings Plan with substantial company match » Life and Travel Insurance » Tuition Assistance » Wellness Reimbursement Program » Paid Holidays and Vacation What is a Director – Credit & Collections? The Director of Credit and Collections provides strategic leadership abilities and supervises all aspects of the credit and collections function within the organization. The primary responsibility will be to optimize the credit risk management process and ensure effective collections procedures to maximize cash flow while minimizing bad debt risk. this job offer will lead a team of professionals, develop, and adhere to credit policies, monitor credit performance, and implement strategies to improve collections efficiency and customer satisfaction. The Director – Credit & Collections contacts with customers to negotiate payment plans, resolve disputes, and address customer concerns while balancing business objectives. What does a Director – Credit & Collections do? Credit Risk Management: » Develops and implements credit policies and procedures to assess the creditworthiness of customers. » Manages the resolution of credit and collections related billing exceptions. Collections Management: » Designs and implements collections strategies, processes, and systems to optimize cash flow and reduce outstanding receivables. » supervises the collections team, providing leadership abilities, guidance, and performance management. » Monitors aging reports, identifies delinquent accounts, and develops appropriate action plans for collections activities. » Establishes and maintains relationships with customers to facilitate effective collections efforts while maintaining positive customer relationships. » Implements collection policies and procedures in compliance with legal and regulatory requirements. Relationship Management: » Collaborates with customer service and other internal teams to resolve customer issues related to credit and collections. » Fosters positive relationships with external stakeholders, such as credit bureaus, collection agencies, and legal counsel, to support effective collections efforts. Reporting and Analysis: » Develops and maintains key performance indicators (KPIs) to monitor performance. » Prepares regular reports on credit risk, collections activities, and outstanding receivables for senior management. » Analyzes data and trends to identify areas for improvement, optimize collections processes, and reduce credit risk exposure. » Provides insights and recommendations to senior management on credit and collections strategies and initiatives. Process Improvement and Automation: » Identifies opportunities for process improvement and automation within the credit and collection function. » Leads initiatives to streamline processes, enhance efficiency, and reduce manual intervention. » Evaluates and implements solutions to improve accuracy, productivity, and customer practice. What does it take to be a Director – Credit & Collections? Required: » A bachelor’s degree in business administration, finance, accounting, communications, information systems, or a significant field and related practice in customer service/success, operations management, or related function/function. In lieu of a bachelor’s degree, an associate’s degree and 5+ years of practice, or High School Diploma or equivalent and 7+ years’ practice as listed above. » practice supervising and leading teams, coaching, and mentoring employees. » In-depth knowledge of credit risk management principles, collections strategies, and best practices. » Strong knowledge of financial statements, credit analysis techniques, and credit scoring models. » Familiarity with legal and regulatory requirements related to credit, collections, and consumer protection. » Strong negotiation and communication expertise, with the capability to influence and build relationships with internal and external stakeholders. » Possess excellent verbal and written communication expertise and be able to communicate with all levels of the organization including technical teams and senior management. » Strong analytic, problem solving, decision-making expertise and proven capability to discern critical from minor problems » Must be willing to occasionally work outside of traditional business hours as needed. » Valid driver license Preferred: » MBA » Proficiency in using credit and collections software systems and advanced proficiency in Microsoft Excel. » practice with SAP S4 » A collaborative innovator who leads through influence both up and down an organization; has the capability to affect change with senior stakeholders. Applications will be accepted until December 1, 2023 . Pay Range: $109,200 - $163,800 Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, discapability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA FEDERAL CONTRACTOR Skills:
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