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Job Opportunity: Deposit Operations Specialist II:Job description:
Join a Great Organization Today!Deposit Operations Specialist IIGeneral Summary:General processing and providing service to clients in a professional and courteous manner. Position includes direct contact with clients on a everyday basis; assisting with inquiries on various bank products and services. this job offer is responsible for superviseing the everyday processing in the operations area, reporting directly to the Manager of Deposit Operations and Cash Management Support. this job offer includes heavy call volume and processing in deposit operations. Essential tasks and Job Responsibilities: everyday PROCESSING » Process everyday exceptions including overdrafts and returns. This includes reporting delinquent accounts as necessary and following up with account agents to collect aging overdrafts. » Process debit card and credit card requests- including all claims. » Reconcile Deposit Operations GLs daily. » Review watch status report and take appropriate action. » Process charge backs and returned deposited items. » Process Deposit Escrow transactions » Review and process wire transactions » Answer all phone calls that come into the bank’s main switchboard. Route calls appropriately or respond to client needs. MONTHLY AND QUARTERLY PROCESSING » Process various reports, monthly and quarterly. This includes the GL quarterly reporting. » IOLA funds remittance » Quarterly reporting to VISA. » Account Analysis Processing-entry and maintenance as required OTHER RESPONSIBILITIES 1. Private Banking requests- meet or exceed established one hour SLA 2. Process Restraints, Levies and Subpoenas as required- contact the bank’s Attorney as needed 3. Coordinate all debits and replies to the US Treasury for reclamations. EDUCATION, CERTIFICATION, practice: suitable education Required: High School Diploma or GED Preferred: College Degree/attending College practice: Required: 5+ years similar or related practice Preferred: 8+ years similar or related practice expertise, expertise, ABILITIES: » Confidentiality - this job offer requires a high level of confidentiality. this job offer has access to customer's financial information and personal information. » Communication- this job offer has a high level of contact with the public and departments. Must be able to communicate effectively. » Multitasking/Sound Judgment- Needs the capability to multitask, quick and accurate decisions and be organized. Decisions need to be made in the best interest of the bank while mitigating any risk to loss. Must be able to handle various processes at the same time. » Computer expertise/Technology- this job offer requires a high volume of computer usage, including core systems, vendor sites, etc. Should be familiar with copier/scanner/shredder equipment. WORK ENVIRONMENT: » Flexibility to work additional hours including nights, weekends and holidays, as required. » Typically the noise level in the work environment is low to moderate. » Will have high volume of interactions in person and over the telephone. » Fast-paced environment. » May practice occasional job stress in response to job demands. » There are no significant hazardous conditions. PHYSICAL DEMANDS: » Frequently required to sit for prolonged periods of time. » Normal range of vision, speech and hearing abilities required. » Mobility required greeting and assisting employees and visitors. » Frequently required to skillfully operate a computer, telephone and other standard office equipment. » Travel between all locations of the bank. » Occasionally travel outside of work location to attend meetings and training programs. » Occasionally lift and/or move up to 20 pounds. Special Note: External and internal candidates, as well as position incumbents, must be able to execute the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, discapability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to execute the essential functions of the job. This job description in no way states or implies that these are the only tasks to be performed by an employee. Additional functions and requirements may be assigned by managers as deemed appropriate, located on the employee’s expertise, skill and capability as well as his/her mental and physical abilities. Skills:
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