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Offer: Helpdesk Technician II:Description de l'offre:
Helpdesk Technician IIBard CollegeHelpdesk Technician IIEmployer Website:Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician II. The Helpdesk Technician II is a member of Bard IT's User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician II is responsible for phone and in-person end-user technology support for Bard's administration, faculty, and students. Scope of work will include but is not limited to: » Responding to Helpdesk calls, emails, and walk-ins on a regular basis » Supervising lab and monitoring student employees (includes hiring, scheduling and training) » Training and providing support to less practiced team members » Fielding calls/requests for office visits and/or remote support, as necessary » Entering of support tickets for other groups within IT » Appropriately routing issues not resolved on initial contact, ensuring all troubleshooting and triage steps are documented in tickets before reassignment » Special event support » Inventory management and updates » Computer lab and printer maintenance General Requirements: » 2-3 years practice supporting Macs, PCs, printers, software & hardware » capability to communicate clearly and precisely, both verbally and in writing » Practical knowledge and practice with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools » capability to develop knowledge of college business practices and software » Flexible, positive, and courteous public service demeanor » High level of organization and strong attention to detail » capability to work in a fast-paced team environment » Excellent follow-through to see tasks through completion Desirable Qualifications required » 2-3 years Helpdesk practice » practice in college environments » Familiarity with Helpdesk ticketing applications such as WebHelpdesk » Familiarity with Google Workspace » Familiarity with video conferencing applications such as Zoom and Meet To Apply Please submit a cover letter, resume and list of three professional references (including contact information). Please submit a writing sample that demonstrates your writing style and capability: Helpdesk Technicians must be proficient in written communication in order to transmit information to a variety of users and also document complicated processes. Please upload these materials to Interfolio at: AA/EOE Profil / Compétences:
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