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Offer: Spa Manager:Job description:
Spa ManagerBASIC JOB FUNCTIONS AND RESPONSIBILITES:this job offer is the second in command at the unit for day to day operations, with the primary responsibility for upholding The Spa at Mohonk Mountain House environment (facilities + cleanliness), achieving the highest level of guest service, assisting the Spa Director with administrative and managery tasks, driving and achieving sales targets, driving new guest traffic, supporting marketing and public relations efforts and increasing retention, frequency, Spa, Salon and Fitness sales in conformity with The Mohonk Mountain House’s 14 Service Steps ESSENTIAL JOB FUNCTIONS: » Work with Spa Director to drive and improve efficiencies of Spa overall business segments to maximize financial results and drive revenue in the spa to the highest yield. » Focus on profitcapability- expense control, staff management and department supervision. » Develop and implement short and long-term goals and objectives for the department and Mohonk Mountain House. » Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. Schedule will include guest and team events that are required outside business hours. » Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. » Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values. » Develop and maintain positive working relationships with other staff. » Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal guests and employees. » Act calmly and effectively in emergency situations. » Attend service training programs as required. Participation is encouraged. Support programs by enabling reporting staff to attend. Stated goals per departments are 95%+ attendance. » Answer guest's questions and deal calmly with emergency situations as necessary. Provide immediate follow up for complaints and questions. » Conduct research and analyze information and data to evaluate operation procedures and provide recommendations to Director. » Research industry trends regularly and maintain a current expertise of common or trending practices in the industry. » Maintain a working expertise of all The Spa at Mohonk Mountain House classes, services, and products. » Support all aspects of the day to day operations to foster operational excellence, quality guest service and sales, on brand programming and environment to deliver planned results. » Maintain spa retail areas and ordering new items as needed. This includes creating regular inventory audits and writing purchase plans for upcoming seasons to make suggestions about items that should be stocked in stores. » Design marketing and sales strategies to drive retail sales. This includes designing and setting up in-store sales displays. » Conduct yearly retail inventory. » Budget and coordinate payments of vendors connected with spa, including marketing efforts and events. » Assist in purchasing for the Spa and Salon and in conformity with the budget. » Ensure all retail orders are properly entered and received in Book4Time for inventory purposes. » Analyze everyday retail reports and offerings to note performing items, in addition to discerning profit margins for each item. » Create deeper guest relationship by encouraging guest use of the Spa, Salon and Fitness and Pool to enhance customer satisfaction by providing information, schedules and supervision of the facilities. » Provide support with promotions/discounts and guest integration. » Improve customer service and satisfaction through policy and procedural changes. » Assist in planning and executing Spa events and everyday Activities. » Assist in auditing and measuring facility quality levels and adherence to brand standards to ensure on brand delivery of environment. » Manage and complete preparation of weekly Spa at Mohonk Mountain House payroll. » Work with Spa Director and Reception manager to implement policies and procedures that will improve day-to-day operations. » Assist Recruiting and Training manager to recruit, interview and recommend new hire staff. » Implement all staff training in operations, service and performance development with assistance of Recruiting and Training manager. » Coach and discipline staff as needed. » Organize and lead departmental staff meetings. » Facilitate open communication between the Mountain House, staff and management. » Ensure all Spa, Salon and Fitness staff present a neat & clean appearance and wear issued uniform with nametag and required footwear. » Audit and assess quality levels of all Spa operations, leadership abilities, team cohesion, and performance. » Provide managers and managers with support and problem solving in resolving all guest and facility issues. » Define, institute and manage stronger Spa Reception team and training to ensure consistent delivery of the Mohonk Mountain House 14 Service Steps » Support and work with the Spa and Fitness Lobby reception desk as needed. » Ensure that the bathrooms, locker rooms, lobby, relaxation and treatment areas are stocked with necessary items. » Serve as a building monitor and reports repairs needed on equipment, furniture, fixtures or building. » supervise, instruct and perform required sanitation protocols. Ensure a thorough and appropriate cleaning occurs in all Spa and Salon related areas three times daily. » Assist Fitness Manager by observing swimming areas for safety hazards, single swimmer situation or no on deck situations, unsafe behavior and medical emergencies. Take any corrective action necessary; follow proper emergency practice if needed. » supervise the all necessary paperwork including but not limited to Safety Data Sheets, Personal Protective Equipment tracking, maintenance requests, guest charges, chemical orders and maintenance logs. Achieve and maintain Certified Pool Operators certification status. » Adhere to all company, departmental and spa operational policies and procedures. » Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Nametag and required non-slip footwear are required. » Lgain and prosperously demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. » Lgain and retain expertise of historical facts and information about Mohonk Mountain House. » Answer guest questions with accurate information and demonstrate a friendly and valuable personality by smiling, eye contact, initiating conversation and engaging with others. » Demonstrate organizational expertise, proofreading expertise, and produce well-written, error-free copies. » Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards. » Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. » Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 3-4 hours at a time. » Lift up to 30 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day. » Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 500 feet/yards. » See close vision, distance vision, peripheral vision, depth perception, and capability to adjust focus. » Analyze problems and develop and implement action plans to address problems. » Work extended periods of time viewing a computer video monitor and/ or operating a keyboard. » Attain or maintain certifications (i.e., CSS, CPO, CPR/AED or others) » Demonstrate proficiency with Windows-located operating systems and use software including MS Word, MS Excel, MS Outlook. Qualifications required » Valid Driver’s License with at least 2 years of fully licensed driving practice. » Four-year college degree or commensurate equivalent practice in spa industry. » Five years’ adaptable practice within Spa, with at least two of years in equivalent level management practice with proven capability to lead, direct, delegate and motivate. » Project specific practice in Spa industry is a plus. » Strong expertise of spa management, reservations, customer management, and retail/revenue management systems. Online spa, retail and e-commerce practice is a plus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, tasks or responsibilities that are required of the employee for this job. tasks, responsibilities and activities may change at any time with or without notice. Skills:
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