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Job Opportunity: Customer Account Specialist:Job description:
Customer Account SpecialistCustomer Account Specialist PositionJob location: Wappingers Falls, NY Type: Direct Hire income: $47,000 per year Work Schedule: Monday to Friday, flexible 8-hour shifts between 8 am to 8 pm, occasional rotating Saturdays. Customer Account Specialist General Requirements: » Minimum of 2 years' practice in customer service or a related position. » Two-year (or higher) college degree preferred. » Strong multitasking and attention to detail skills. » Exceptional verbal and written communication skills. » Proficient with Microsoft Suite and technical skills in Salesforce or TalkDesk. » practice with CRM tools like Monday.com, Pipedrive, Zendesk, Hubspot, Oracle, etc., is strongly desired. » Home internet access is required for off-site/remote operations. Customer Account Specialist Responsibilities: »Problem Resolution: Coordinate and implement solutions for customers, ensuring timely and professional communication to achieve satisfaction. »Order Management: Handle order placement, inquiries, invoices, shipping details, product availcapability, and compliance with credit policies. »CRM Management: Enter and supervise data in Salesforce, manage account setup, tax information, and contractual components of Purchase Order management. »Technical Support: Utilize product expertise to troubleshoot and resolve customer issues, initiate sales conversations, and provide product support. »Cross-Functional Collaboration: Work seamlessly with departments such as Sales, Customer Success, Logistics, and Supply Chain to enhance the overall customer journey. Take the next step in your career. Apply today! Equal Opportunity Statement Applications are considered on the basis of skills, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy. Skills:
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