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Offer: Loyalty and Retention Specialist:Goodfood Market Corp.

Job description:

Loyalty and Retention Specialist

, Quebec

Sales, purchasing and customer service Reference : 2B851B4637
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Posted 14 minute(s) ago | Still Open

Permanent Full time As soon as possible

 

JOB DESCRIPTION

Please note that due to the Covid 19 pandemic, this job offer is indefinitely remote.

Goodfood (TSX:FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood's mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes. Goodfood members get access to a unique selection of products online as well as exclusive pricing made possible by its world-class direct-to-consumer fulfillment eco-system. Goodfood currently has more than 300,000 active subscribers and over 3000 dedicated and passionate employees across Canada.

Salaries range from $20.73/hour located on performance!

*Mandatory 2 week training- Monday to Friday from 9:00am-5:30pm *eastern time

Available Shifts - Full time (40h/week)

Saturday and Sunday from 11:45 a.m. to 8:15 p.m. + 3 weekdays (schedules to be discussed)

Responsibilities

Provide world-class customer service and support to all members to guarantee 100% satisfaction
Handle inbound and outbound calls, emails, chats, customer feedback, and all other assigned tasks in a timely and professional manner, to reach established quality standards
Perform root-cause analysis to identify and resolve issues to avoid account cancellation
Work with other departments to ensure that member issues are resolved in a timely manner and to the member's satisfaction;
Thoroughly document and record key learnings around member issues, communicate issues internally and provide reporting to management as needed.
Conduct routine outbound follow-up with customers that have unresolved issues or are otherwise dissatisfied to proactively address members' concerns and prevent churn

Qualifications

University or college degree (minimum DEC) completed;
Minimum 2 years of significant practice in Loyalty and Retention in a call center environment;
Oriented and motivated by the achievement of Key Performance Indicators (KPI's)
Excellent keyboard/typing expertise;
Bilingualism an asset (French / English) both oral and written;
Expert level oral and written communication expertise;
Passionate about problem solving and active listening;
Outstanding social expertise and contagious positive attitude!

Why Goodfood?

Our team strives to give our members a world class customer practice. We believe in being ambassadors of the brand to make the impossible come true from the farm to table!

What we have to offer our employees:

Competitive Group Insurance
Personal No Questions asked days
Goodfood credit
Annual fitness credit
Internet credit
Access to work-from-home credit!
Employee stock purchase plan

#QC-CORP-P1

Goodfood Market Corp.

Goodfood (TSX:FOOD) is a leading online grocery service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood's mission is to make the impossible come...

Skills:

Job Category: Health Services [ View All Health Services Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Gatineau Quebec
Address: Gatineau
Company Type Employer
Post Date: 09/15/2021 / Viewed 6 times
Contact Information
Company: Goodfood Market Corp.


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