Job Opportunity: Product Repair Specialist:
Product Repair SpecialistEthan Allen Workforce Solutions is seeking a full-time direct hire Product Repair Specialist who MUST be competent in pneumatics and fluid systems . The Product Repair Specialist is responsible for the repair, calibration, and maintenance of medical devices and medical training equipment, using hand tools, power tools, measuring devices, and expertise of manufacturers’ manuals, troubleshooting techniques, and preventive-maintenance schedules. Could be required to execute product repair training or demonstrate repair procedures.
Product Repair Specialist Responsibilities:
» Log and track repair calls in the established ERP database, prioritize and escalate jobs as required.
» Assist with the development and testing of newly designed products for operational integrity and function
» Inventory cycle counts and management
» Software and Networking troubleshooting, diagnosis, and repair.
» Inform customers via standard procedure of repair/diagnosis and shipping information.
» Create quotes for out of warranty repairs and follow up with customers in a timely manner to manage these repairs.
» Conduct Non-Warranty service and Warranty calls
» Support sales Demo pool with latest updates, refurbs and quality improvements
» Imaging and licensing of PC’s and Patient monitors
Product Repair Specialist Competencies:
» expertise of pneumatics and fluid systems
» Strong customer service-oriented attitude along with excellent telephone presence
» Diagnostic and analytical expertise
» Minimum of two years Electro-Mechanical; preferably college or trade school training
» Strong computer literacy expertise (Microsoft platform) with an emphasis on software expertise, installations and use.
» capability to multitask
» capability to be proactive and able to take direction and establish ownership of projects.
» Demonstrated networking expertise, able to foster strong relationships
» Excellent communication expertise
» capability to lift over 50lbs
The position provides a detailed benefits package and is paying an annual income of up to $41,000-$45,000 per year.
Please apply for consideration!
Equal Opportunity Statement
Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.