OverviewHudson Valley Credit Union is currently recruiting for the position of manager Collections. Primary Function: directly supervise, coach, and develop Collections staff in the everyday activities of the Collections Department in order to achieve organizational and department goals. Monitor the everyday activities of the Collectors to support Credit Union key financial metrics and core values.
Responsibilities» Monitor everyday collection efforts through queue reviews and side-by-side coaching. Provide everyday feedback to employees on collection efforts. Model during everyday interactions by setting the example, outlining clear and attainable expectations and closely monitoring key performance metrics of direct reports. supervise the continuing status of collection queues.
» Track employee performance by monitoring and evaluating results of collection queues and key collector metrics. Deliver results to Collectors during monthly one on one meetings and annual performance appraisal.
» Provide high level resource support to direct reports by maintaining a complete knowledge of HVCU collection processes, policies and procedures. Handle member escalations to ensure member concerns are resolved properly.
» Analyze data from collection software system to assist in achieving preset, monthly delinquency and charge-off goals.
» Interview, hire and evaluate Collection employees. Coordinate new hire training and ensure employee training needs are met. Pursue development opportunities for staff to support the Credit union's goals and employee development.
» Consistently contribute to the Credit Union's initiative of continuous improvement by communicating suggestions that enhance revenue, reduce expenses, creates lean efficiencies and / or streamlines and improves operations.
» Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional tasks and special projects as assigned.
» Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
» Responsible for regular and predictable attendance including punctuality.
Qualifications» Associate's Degree or at least 2 years equivalent practice for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of practice required
» Minimum 2 Years collection practice practice required
If you are interested in a compensateing career in financial services, HVCU is looking to hire motivated, high-performers to work for a socially-conscious company with an award-winning benefits package. Consistently named one of the Best Companies to work for in New York, Hudson Valley Credit Union is a community chartered financial institution serving members in 12 counties along the Hudson River from the Lower Hudson River Valley north to the Capital Region.
We offer care for our employee family and are deeply rooted within our local communities. With our co-workers' support, valued benefits, continuous training, professional development and growth, we are motivated, high performers who excel and grow here every day. We are passionate about improving our member's financial well-being and thrive on delivering exceptional member service. Come join us in our mission to create prosperous futures for members, employees, and communities, one relationship at a time.
As an employee, you will be eligible for
» Medical, Dental, and Vision coverage
» 401(k) with employer match and non-elective employer contribution
» Paid time off (PTO) and paid holidays
» Flexible Spending Account (medical & dependent care)
» Life Insurance
» Short-Term and Long-Term Discapability Insurance
» Employee Assistance Program
» Wellness Activity Reimbursements
» Educational Assistance Program
» Professional Development Programs
» Discounted Loan Rates & Fees
Hudson Valley Credit Union is proud to be a CEO Gold Standard Designation award winning tobacco-free workplace.
All candidates are subject to a pre-employment background check including bondcapability, credit report and past employment references. All checks must be favorable for an applicant to be considered for employment.
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, discapability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.