Manager, Process Owner CMO - Jobs and employment opportunities in Canada - jobs-ca.com

Job Description

What is the opportunity?
The Manger, Process Owner for Cash Management Operations (CMO) will be responsible to drive operational excellence and process transformation across cash management product delivery by optimizing call center workflows, streamlining client onboarding journeys, and enhancing ongoing product maintenance operations. You will design, optimize, and continuously improve business processes using Lean Six Sigma and process design methodologies, delivering AI-enabled automation while maintaining rigorous risk governance. This role combines strategic thinking with hands-on process transformation expertise to unlock operational excellence.

What will you do?
Process Intelligence & Optimization
Conduct comprehensive end-to-end process assessments using process mapping, data analytics, and process mining to identify inefficiencies, bottlenecks, and root causes
Design and implement process improvements leveraging Lean Six Sigma methodologies, automation opportunities, and AI-enabled solutions
Develop and monitor KPIs and performance dashboards to track process health, cycle time reduction, quality improvement, and cost savings
Translate strategic LOB objectives into actionable process optimization roadmaps with quantifiable business cases

AI & Automation Leadership
Identify and evaluate opportunities to deploy AI, robotic process automation (RPA), and intelligent workflows as transformation enablers
Partner with technology and data teams to assess automation feasibility, ROI, and implementation requirements
Champion adoption of process intelligence tools and platforms to drive data-informed decision-making

Stakeholder Leadership & Communication
Serve as the primary strategic advisor to Lines of Business on operational efficiency, process redesign, and transformation initiatives
Communicate complex process improvements, business cases, and change initiatives clearly to executive, operational, and technical audiences
Facilitate cross-functional collaboration between LOB, Operations, IT, and support teams to ensure seamless implementation and change adoption

Risk Mitigation & Governance
Identify, evaluate, and monitor process risks; design and implement effective controls aligned with regulatory and compliance requirements
Ensure process governance, policy adherence, and stakeholder accountability across all process changes
Support IT on validation, testing, and sign-off for technology enhancements and system implementations

What do you need to succeed?
Must-have:
Call center operations experience, including understanding of contact center workflows, processes, and service delivery optimization
Deep understanding of Payments and Cash Management products, services, and operational processes.
Knowledge of cash management products and commercial client payment solutions
Exposure to commercial client support operations and relationship management in a business banking context
Experience in process improvement, operational transformation, or process management
Proficiency in process mapping, documentation, and process modeling
Strong process design and redesign experience with measurable business impact
Risk identification, control design, and operational governance experience
Exceptional stakeholder management skills across diverse teams and organizational levels
Strategic thinking and business acumen; ability to connect process improvements to business outcomes
Excellent communication skills—verbal and written—with ability to influence at all levels

Nice-to-have:
Hands-on experience with process intelligence platforms, RPA, or AI/automation tools
Change management certification or training
Banking/financial services industry experience
Experience with process mining or advanced analytics tools

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities   
Access to a variety of job opportunities across business and geographies WMUS

Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details
Address:

180 WELLINGTON ST W:TORONTOCity:

TorontoCountry:

CanadaWork hours/week:

37.5Employment Type:

Full timePlatform:

TECHNOLOGY AND OPERATIONSJob Type:

RegularPay Type:

SalariedPosted Date:

2026-08-19Application Deadline:

2026-10-28Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.