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Restaurant Manager:Toptable GroupJob description:Job Details
Employer: Aquilini Restaurants Limited Partnership o/a Elisa Position: Restaurant Manager Terms of Employment: Full-time / Permanent Vacancies: One Location: Vancouver, British Columbia Employment Address: 1109 Hamilton Street, Vancouver, BC V6B 5P6 Hours of Work: 40 hours/week Language: English Benefits: Dental and extended health benefits, life insurance. Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Salary: $80,000 CAD / year Contact: Please apply directly online at: About Us Elisa is a contemporary steakhouse offering modern takes on meats plus seafood, sides, wines and cocktails. Taking center stage on Elisa’s menu, are flame-grilled premium fine cuts from around the world, sustainable seafood, and locally sourced produce, all prepared by Executive Chef Andrew Richardson on a stunning Grillworks Infierno. Job Description Role Summary The Restaurant Manager for Elisa in Vancouver’s trendy Yaletown will help inspire, develop, oversee, and manage the front-of-house team, while working closely with the management team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program. Duties: Actively participating in activities essential for successful operations of our fine dining restaurant Serving as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams Maintaining exceptional standards of professionalism and hospitality Orchestrating seamless front-of-house operations across all services, maintaining the detailed standards expected of a high hospitality guest experience Responsibility for greeting guests, managing VIP reservations, and cultivating long-term relationships that foster loyalty Anticipating guest needs with intuitive, unobtrusive service to resolve concerns before they arise Overseeing pacing of covers in a high-volume environment without compromising the intimacy or quality of the dining experience Ensuring the delivery of superior customer service through effective staff training and education Executing and overseeing tableside preparations including Caesar salad, beef tartare, pasta alla chitarra, branzino, and others with technical mastery Designing and delivering structured training programs covering service protocols, menu knowledge, Italian culinary traditions, wine education, and tableside technique Conducting daily pre-shift briefings that energize the team, communicate specials, and set the tone for exceptional service Coaching, mentoring, and retaining top front-of-house talent through clear performance expectations, regular feedback, and career development pathways Managing scheduling, labour allocation, and staffing levels to optimize service quality and operational efficiency across high-volume covers Overseeing reservations strategy, table management, and cover flow in partnership with the reservations team Monitoring and reporting on key operational metrics including guest satisfaction scores, and labour costs Under the direction of the Restaurant Director, initiating and executing special projects as required Requirements: Minimum 5 years of progressive front-of-house management experience, with at least 2 years in a Michelin-starred (1-star minimum) or equivalent fine dining environment Related university degree or an equivalent combination of education and experience Demonstrated experience with front-of-house priorities, with a focus on fine dining In-depth, working knowledge of Italian wines, including regional appellations, producers, and vintage variation, formal certification (WSET Level 3, CMS, AIS or equivalent) strongly preferred Fluent in Italian culinary terminology, regional cuisine, and food culture Proven track record in staff training, team building, and performance management within a fine dining setting Experience managing high-volume service (250+ covers per service) without compromise to quality or guest experience A solutions-provider committed to a vision of service to create an ultimate guest experience Strong verbal and written English communication skills; Additional language skills, particularly Italian, are a significant asset Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners Excellent planning, organizational and problem-solving skills Comfortable with dealing with media, public speaking, and VIP guests Flexibility to work evenings, weekends, and holidays Skills:
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