Team Manager - Clinic Operations - Jobs and employment opportunities in Canada - jobs-ca.com

Description

Location: 600 boulevard de Maisonneuve Ouest, Montréal, QC H3A 3J2 – 100% on-site

Status: Permanent, full-time (37.5 hours/week)

Schedule: Monday to Friday, daytime hours

Join Our Team and Let’s Achieve Great Things Together

Join a team dedicated to delivering superior service and ensuring a smooth and efficient patient experience. As a Team Leader, you will play a key role in supervising and engaging employees while optimizing processes to ensure outstanding service delivery. You will be responsible for the administrative teams, including reception, medical office administration, and coordination.

Here’s How

You will lead a team committed to delivering an exceptional patient experience while optimizing the efficiency of clinical operations. Your responsibilities will include:

Customer Experience and Satisfaction

Maintain and strengthen a patient-focused culture and a high level of service

Manage customer escalations and collaborate with internal teams to ensure the rapid and effective resolution of issues

Ensure transparent, compassionate, and professional communication with patients

Team Engagement and Management

Directly supervise the reception team, medical assistants, and operations coordinators

Recruit, train, and support the professional development of employees

Plan schedules and manage replacements based on operational needs and constraints

Provide ongoing coaching, support, and recognition to foster employee engagement and retention

Process Optimization and Performance

Oversee daily operations and ensure their smooth and efficient execution

Implement and standardize best management and service practices, including customer satisfaction results, renewals, performance tracking metrics for the medical office, wait times, and other key performance indicators

Ensure compliance with quality standards and operational excellence requirements

Identify opportunities for continuous improvement and implement effective solutions

Act as a change agent in the implementation of new technologies and processes

Collaboration and Growth

Work closely with managers from other clinics to share best practices and align operations

Contribute to organizational growth by supporting effective and engaging change management initiatives

Stay informed about industry trends and propose relevant innovations

Qualifications

You Bring

College diploma (DEC) in a relevant field; a Bachelor's degree is an asset

Minimum of 7 years of experience in customer service

4 years of experience in operations management and/or people management

Bilingualism in French and English, both spoken and written, is essential

Strong ability to work under pressure, with autonomy, resourcefulness, and a strong sense of urgency

Responsible, highly organized, and excellent planning skills

Ability to understand and analyze organizational performance reports

Strong knowledge of Microsoft Office (Google Workspace is an asset)

Advanced English proficiency is required, as you will regularly be expected to communicate in English with external parties (e.g., clients, suppliers, or external partners), interact in English with internal parties (e.g., colleagues or stakeholders), and work in an English-language IT environment as part of the responsibilities associated with this position, which has a national scope.