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Administrative Coordinator:United Services GroupJob description:About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary Coordinate the Maintenance services, and other Ad Hoc Work as requested by our customers. Also assist in sales by creating strong relationships with the customer to meet and/or exceed their expectations in an efficient and cost-effective manner. Duties and Responsibilities Primary Responsibilities: • Maintain, accept, reply, and update systems information as required • Locate and hire contractors to complete specific work requested by customer. • Follow-up with Subcontractors on work progress and communicate results to the customer. • Assist with regular monthly billing. Follow up with contractors regarding invoicing and contracts, WSIB, etc. • Upon completing the job, collect all required documentation (sign off or photos) including invoices from the subcontractor in order to complete the Billing process. • Process invoices from contractors and bill the customers according to UCSL’s accounting procedures. • Ensure health and safety compliance. • Work on systems and complete all work orders • Review all inbound requests and work orders and distribute accordingly to the appropriate personnel, follow-up to ensure all requests have been revised, completed, confirmed. • Follow-up on work status • Work closely with accounting to ensure billing is done on a timely and accurate basis • Support National Services team, attend weekly meetings, complete monthly Quality Report. • Create quotations required for your manager. Customer Service: • Ensure customer is always satisfied with quality of service being performed in their location. • Respond immediately to all customer concerns and requests. • As a United representative, project a professional image in your day to day interactions with customers, including but not limited to (UCSL dress code, communication etiquette, preparation for meetings, timely responses, follow-ups and sense of urgency. Technology & Assets Responsible for managing business using United technologies provided (Salesforce/SAP/Outlook). Responsible for asset management Additional Responsibilities: Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners Job Requirements and Expectation • Available to address customer, and/or Subcontractors needs and concerns in a timely manner. • Ability to deal with high level of stress and solve problems as they arise. • Ability to work flexible shifts as may be required. Skills • Intermediate financial knowledge • Excellent customer service skills • Strong verbal and written communication skills • Superior time management and problem-solving skills • Being proactive in dealing with daily issues and concerns • Computer competency • Ability to work independently • Ability to exude positive attitude and promote a healthy work environment Education/Experience • Post-secondary education in Business Administration or related field Minimum of 5 years’ administrative experience Skills:
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